Returns and Warranties

Policy basics

Returns

We’re here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for any HOMYHOMEY products.

In order to offer fast and affordable flat-rate delivery, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 20% of what you paid for the product.

Note: Defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. For those cases, check out our return eligibility information below.

Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution it may take up to 2 weeks to receive your refund.

How to initiate a return

Please begin by completing the Return Form.

Once completed, our Customer Experience team will contact you directly within 24-48 hours with next steps. HOMYHOMEY will either send a return shipping label or schedule a return pickup. HOMYHOMEY reserves the right to choose the method of return.

The return process must be initiated within 30 calendar days of receipt for all products.
Receipt is when the last package for an individual product is delivered per shipping carrier confirmation and not when the order is unboxed.

Note: Photos clearly depicting the issue are required for any damaged or defective product returns or replacement requests. Without photos, HOMYHOMEY reserves the right to assess a return shipping fee.

Return Eligibility

Products must be in usable condition (e.g., no stains, tears, burns, pet damage, odors or other soiling, etc.) to be eligible for return. Usable condition is determined solely at HOMYHOMEY’s judgment. Returns are accepted or rejected at HOMYHOMEY’s sole discretion. HOMYHOMEY may request descriptions and/or images of the Products to determine the state of said Products prior to accepting returns. Failure to comply with HOMYHOMEY’s requests for any reason may result in HOMYHOMEY’s refusal of return.

●An appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time HOMYHOMEY schedules a pickup on the customer's behalf.
●Individually purchased components or add-ons that were not part of your original order are not eligible for returns.
●Slight color variation (to be solely determined by HOMYHOMEY and level of firmness are considered a matter of preference and not a defect. Products may be returned for these reasons within the return window, but will incur return shipping fees as described above.

Failure to complete the returns process within 1 week of being provided instructions from HOMYHOMEY may result in HOMYHOMEY’s refusal of return.

Exchanges

If you decide the fabric, leg finish, or anything else isn’t quite right, we offer one free exchange within the 30-day return window, with original packaging. To initiate an exchange, submit a return request for the original product and specify your intent to exchange. We’ll process your return for your original product without fees and refund your order in full. You can then place a new order for the new product.

Note: Products must have original packaging to be eligible for exchange. Any returns aside from the one exchange are subject to return fees. Exchanges are not available for accessories or lighting.

If you’re not quite sure about a style or color option, let us know! We’re happy to send swatches, chat on the phone, and encourage you to visit one of our HOMYHOMEY House locations to figure out the best options for you and your space.

Warranty

We stand by our furniture with a one-year warranty that covers defects in materials and workmanship, as well as damage that may occur during shipping, starting on the date of delivery. There are no fees to repair or replace an item that's covered by our warranty.

For the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The one-year warranty is only valid on products purchased directly from HOMYHOMEY or an authorized retailer. The warranty is voided if the product has been resold or re-gifted by the original owners/purchasers. Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modification. Warranties are valid only when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from the following are not covered by HOMYHOMEY’s one-year warranty:

Negligence
Misuse
Accidents
Abnormal use
Modifications
Improper cleaning
Pets
Commercial use


Please note that replacements cannot be shipped internationally.

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